Insurance provider
Overview
We built an AI system that reads, classifies, and routes insurance claims automatically. Adjusters now spend their time on complex cases instead of data entry.
Client
Insurance provider
Date
January 2025
Industry
Insurance
Services
Workflow Automation
Insurance provider process
The challenge
A major insurance provider was drowning in claims. Every submission had to be read, classified, checked against policy terms, and routed to the right adjuster. The process took days and was riddled with human error.
Our solution
We built an AI pipeline that ingests claim documents, extracts key information, classifies the claim type, validates it against policy terms, and routes it to the appropriate team. Edge cases get flagged for human review with all context attached.
The result
Claim processing time dropped from 3 days to under 4 hours. Error rates fell by 60%. Adjusters now focus on the cases that actually need human judgment.
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